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Shipping & Returns

a87c2577.jpgWe endeavour to ensure that your customer experience with Lei Momi is pleasurable in every way! For that reason, we have created a customer service policy so you know exactly where you stand when you choose Lei Momi for your camera bag. Please take a moment to peruse our customer service points, so you know what to expect from your experience with us.


Shipping and Delivery

No matter where you are we can have your camera bag delivered to you. The shipping and delivery options available to you are as follows:

Australia-wide shipping: Free Shipping within Australia. A signature is required on delivery; we suggest a work address if you think you won’t be home to sign for your delivery. Allow 3-5 working days for delivery of your order.

We use Australia Post for our international deliveries. Delivery typically in 7 to 15 business days. Please allow 1 to 3 business days for processing prior to shipping.

International Shipping Costs are as follows:

  • $25             New Zealand Delivery
  • $25             Asia Pacific Delivery
  • $40             USA, UK, Canada & the Rest of the World

Please note that international customers are responsible for all applicable duties, taxes and custom fees assigned by your custom.

Coming in 2016, we will be offering Free Shipping to our US customers on our Alice Bags as the bags will be stocked at our US distributor. Please contact us for more details.


Privacy and Security

In this technological age of data collection and publication, privacy is more important than ever. At Lei Momi, we respect your privacy and that is why we are dedicated to good privacy practices. Any personal information we collect from you will not be disclosed to any third parties. If you provide your email address to us, we will only use it to send official correspondence to you, e.g. newsletters or notices of special offers. At anytime, you can elect to unsubscribe from such correspondence, via email or by contacting us directly.


Returns and Exchanges

At Lei Momi, we go above and beyond in the interests of quality control. In the event however that something doesn’t go right and your bag fails to meet and exceed your expectations, please let us know. We do have provision for Returns and Exchanges in these circumstances, provided the product is new and has never been used.

If you wish to pursue a return or exchange, simply contact us within 14 days of receiving your bag. When you contact us, be sure to state the return reason prior to sending the bag back to us. We need to approve the bag for its return. Once the return authorization has been provided by us to you, you can then return the bag to us. The shipping and handling fee associated with returning the bag to us will be incurred by you, and it is non-refundable, except in cases of faulty item or where we have made a shipping error. The customer will be responsible for return postage, and we cannot accept responsibility if the bag is lost or damaged during the return shipping process. Be sure to write down the tracking number on the label so you can keep track of the delivery status.


Warranty and Repairs

We protect you with a limited one-year warranty. This warranty covers manufacturer defects. To find
out more about it, please email us directly at info@leimomi.com.au.


Order Status

No doubt once you place your order for your new bag, you’ll be excited about its
imminent arrival. For this reason, we allow you to check the order status of your bag at any time of the day or night. Simply log into your account on our website to see how your order is progressing.


Got any further questions?

If so, feel free to contact us anytime by emailing info@leimomi.com.au. Our office hours are Monday to Friday from 9am until 6pm.


 

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